← Home

Cancellation & Refund Policy

Last updated: 15 November 2026

What We Provide

Q-TANFEETH is a software company. We build custom projects under a contract per client, and offer ready systems on a monthly or yearly subscription (such as QT-POS). We do not sell physical goods from our own stock.

Custom Projects

Work starts once the quote or contract is signed and the first payment is made. Payments follow the delivery milestones in the contract, and refunds follow its terms: milestones already delivered are not refunded; work not yet started is refunded less any actual costs incurred.

Subscriptions

You can cancel at any time from your account or by writing to us. The subscription runs to the end of the paid period and then stops without renewing. A period already in use is not refunded, unless the service was unavailable through our fault long enough to prevent its use, then we add free time or refund the affected part.

Consumer Right to Withdraw

If you are a consumer (an individual, not a business), the Saudi E-Commerce Law lets you cancel within seven days of contracting as long as you have not started using the service. Work designed specifically for you at your request is excluded.

Hardware

Any devices we arrange (printers, barcode scanners and the like) come from partner suppliers and are covered by the manufacturer's warranty and the supplier's return policy. We follow up with them on your behalf.

How Refunds Are Paid

Refunds go back the way you paid (usually bank transfer) within 14 business days of approval.

8. Contact

For any question about these terms, please reach us through the contact form on the homepage or at info@qtanfeeth.com.